At Miss Dama Boutique, we want you to love your purchase. If you are not completely satisfied, we are here to help! Please review our return and refund policy below.
1. Return Eligibility
- Items must be returned within [Insert Timeframe] days from the delivery date.
- Products must be unused, unworn, and in their original condition with tags attached.
- Items marked as final sale, clearance, or personalized cannot be returned.
- For hygiene reasons, certain items (e.g., swimwear, undergarments) are non-returnable.
2. How to Request a Return
- Contact us at contact@missdamaboutique.com with your order number and reason for return.
- Once approved, you will receive return instructions, including the return address.
- Pack your items securely and ship them back using a trackable shipping method.
3. Refund Process
- Once we receive and inspect your return, we will process your refund within [Insert Timeframe] business days.
- Refunds will be issued to the original payment method.
- Shipping fees are non-refundable unless the return is due to our error.
4. Exchanges
- We currently do not offer direct exchanges. If you need a different size or item, please return the original item and place a new order.
5. Damaged or Incorrect Items
- If you received a damaged, defective, or incorrect item, please contact us within [Insert Timeframe] days of delivery with photos of the issue.
- We will cover the return shipping cost and send a replacement or issue a full refund.
6. Late or Missing Refunds
- If you haven’t received a refund after the processing time, please check with your bank or payment provider.
- If you still have issues, contact us at contact@missdamaboutique.com.